Learn More About the Home Institute

Have a question about the training services we offer? We have the answer! Check out our FAQs below to learn more about our company and services.

Who is the training for?

Our customer service training in Atlanta, GA is for all home service companies and providers. So anyone whose job requires that they work in customer’s houses can benefit from our training.

What sets The Home Service Institute apart from the competition?

Our team has ample experience with customer service training in Atlanta, GA. Our training system has been proven to improve your company’s bottom line and customers’ overall satisfaction.

What services does The Home Service Institute offer?

With our customer service coaching in Atlanta, GA, we offer training videos that are pre-made and guaranteed to talk the language of your technicians and offer additional training services. If you have any questions about the specifics of our services, feel free to contact us today!

What do I get with this program?

When you sign up for our customer service coaching in Atlanta, GA, you get a dedicated success specialist. This specialist will provide you with videos and talking points that you can deliver locally to your technicians and teams.

Why choose us?

We have a proven track record and experience providing home services. When it comes to customer service training in Atlanta, GA, we are the more experienced team with the best coaching and training options.

What’s the minimum investment to use these videos?

If you have a computer and a TV, all you need is to subscribe as an Annual Community Member to access our videos and follow your Success Plan. See our pricing page for details on our customer service coaching in Atlanta, GA.

How often should I do training?

We’ll help you set this up when we meet for 30 minutes to establish your Success Plan for customer service training in Atlanta, GA. You’ll receive 16 training modules a year. We recommend that you train your technicians twice a month as a group to get started, then monthly afterward.

Why do you focus on just technician training?

Your technician provides the bulk of the customer experience elements that will shape how your customer feels about working with your company. They are the only employees that the customer sees physically doing the work and showing respect for the customer’s property and time. Therefore, technicians are very impactful to the customer experience. Your techs are the face of your company. Invest in the customer service coaching Atlanta, GA businesses rely on to give them the training they need.

Who does the training?

As the business owner or operations manager, you just need to read the accompanying learning objectives. You then play the video for your home service technicians as a group and can discuss the importance of the learning objectives and how they apply to your company. Contact us today to start the customer service training in Atlanta, GA you need.