Do you have what it takes to start your own business? Are you mentally and physically prepared to make the leap from corporate employee to entrepreneur? Do you need to make corrections to your small business to achieve or sustain operational excellence? This book is a unique perspective of the journey into the wild world of home services and delivering service excellence while working in customer’s homes.

People are spending more time living in their homes and working out of their homes than ever before. The home improvement boom that began in the U.S. about 15 years ago exploded in 2020 as a result of the COVID-19 pandemic, changing the lifestyles of tens of millions of people. Surveys show that 67 percent of companies now expect “Work from Home” to be long-lasting if not permanent.

For entrepreneurs with the passion and skills for home services and looking for something more than a 9-to-5 corporate job, From the Zoo to Wild will prove an invaluable guide. Corporate executive Chris Lalomia shares the path he took at the start of the boom, the discoveries he made in the wild, and the tools he used to succeed as a small business owner in the home improvement retail industry.

Whether you’re a small business startup or a franchise operation, From the Zoo to the Wild will give you the mindset, the habits, the leadership style, and the customer-oriented processes to succeed as a small business owner in home services. You’ll discover Lalomia’s:

– Customer relationship strategies for creating and keeping a loyal customer base.

– Processes, operations, and sales strategies dedicated to delivering on The Customer Experience.

– Techniques for leading, managing, and training a wolf pack of customer-oriented technicians.

Original, motivational, and at times brash and humorous, From the Zoo to the Wild is a real-life guide for thinking through and starting a small business. Lalomia gives you the mindset and confidence to make the leap, the plans and processes to build and maintain your momentum, and the business strategies to launch and run your successful startup operation.